Overview

This is an excellent opportunity for a customer-focused technical professional with strong experience in chilled food manufacturing, food safety, and retailer relationship management.

The Role

Reporting to the Technical Director, the successful candidate will manage key customer technical accounts with responsibility for food safety, quality standards, complaint management, and technical improvement initiatives across the business.

The position requires close collaboration with customers, operational teams, and regulatory bodies to ensure technical excellence and continuous improvement throughout the supply chain.

• Build and maintain strong relationships with customer technical contacts
• Manage customer technical issues and ensure timely resolution
• Attend customer meetings, audits, and industry conferences
• Develop and deliver customer technical improvement plans
• Lead complaint investigations and corrective action processes
• Support customer, accreditation, and regulatory audits
• Collaborate cross-functionally to drive food safety and quality standards
• Act as the technical voice of the customer during projects and change initiatives
• Develop strong knowledge of site capabilities, processes, and operations

The Candidate

• HACCP qualified with Internal Auditing certification
• Experience within a customer-facing technical role in the food industry
• Proven people management capability
• Strong organisational, communication, and stakeholder management skills
• Ability to make confident decisions in a fast-paced environment